Last updated: September 17, 2026

Parfumo (“Parfumo,” “we,” “us,” or “our”) operates this website and store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, financial account information, transaction details, form of payment, and payment confirmation, collected and processed on our behalf by our payment providers.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past orders.
Communications with us including the information you include in messages to us, for example when sending a customer support inquiry by email or WhatsApp.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, such as how and when you navigate or use them.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain functionality and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to process your payments, fulfill and deliver your orders, remember your preferences, send account and order notifications, process returns and exchanges, and create a customized shopping experience.
Marketing and advertising. We use your personal information to send marketing, advertising, and promotional communications by email, WhatsApp, or other channels, and, depending on where you reside, to show you relevant advertisements based on your activity with our Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or investigate fraudulent, illegal, or unsafe activity. If you register an account, you are responsible for keeping your login credentials safe and should not share them with anyone else.
Communicating with you. We use your personal information to respond to you, provide customer support, and maintain our relationship with you.
Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With vendors and other third parties who perform services on our behalf, such as website hosting, payment processing, delivery and courier services, data analytics, and customer support.
With business and marketing partners to provide marketing services and advertise to you, including personalized advertising based on your activity with our Services. Our marketing partners will use your information in accordance with their own privacy notices.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or sale, to comply with applicable legal obligations, to enforce our terms of service or policies, and to protect the Services and the rights of our users or others.

Payments

Payments made through our Services are processed by trusted third-party payment providers. We do not store your full payment card details on our own servers. Please review the applicable payment provider’s own privacy policy for details on how it handles your payment information.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties, including our social media pages. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Our inclusion of such links does not, by itself, imply any endorsement of their content, owners, or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, so we recommend that you avoid unsecure channels when sending us sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, or resolve disputes and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and, in certain cases, we may decline your request as permitted by law.

Right to access or know. You may request access to personal information that we hold about you.
Right to delete. You may request that we delete personal information we maintain about you.
Right to correct. You may request that we correct inaccurate personal information we maintain about you.
Right of portability. You may request a copy of the personal information we hold about you, and that we transfer it to a third party, in certain circumstances.
Managing communication preferences. You may opt out of promotional emails or messages at any time using the unsubscribe option included in them. We may still send you non-promotional communications, such as those about your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them, and we may need to verify your identity before processing your request, as permitted or required under applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including through service providers located in other countries. Where required by applicable law, we take appropriate measures to protect your personal information in connection with such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@parfumoeg.com, message us on WhatsApp, or visit us at 50 St, Zahraa Al Maadi, Cairo, Egypt.