Last updated: September 17, 2026

We have a 7-day return policy, which means you have 7 days from the date you receive your item to request a return. Once the seal on a product has been opened, it cannot be refunded or exchanged.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@parfumoeg.com or message us on WhatsApp.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including any item once its seal or packaging has been opened, custom or personalized orders, and sale items. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please note it can take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@parfumoeg.com.